Mayfair Removals Terms and Conditions of Service

These Terms and Conditions set out the basis on which Mayfair Removals provides removal, packing, transport and associated services within the United Kingdom. By making a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below.

Company means Mayfair Removals, the provider of the removal and associated services.

Client means the individual, partnership, company or organisation that contracts with the Company for services.

Services means any removal, packing, unpacking, storage, loading, unloading, transport, waste removal or related services provided by the Company.

Service Area means the general areas within which the Company typically provides services, including local, regional and national locations within the United Kingdom.

Goods means the items, belongings, furniture, equipment or other property which are the subject of the Services.

2. Scope of Services

The Company provides domestic and commercial removal services, including packing and unpacking, loading and unloading, transportation of Goods, and, where agreed, short term storage and lawful disposal of certain waste items. Services are carried out within the Company’s operational service area in the UK and may include moves to and from other locations within the United Kingdom as agreed at the time of booking.

The exact scope of the Services for each booking will be stated in the written quotation or booking confirmation issued by the Company. Any additional work requested by the Client that falls outside the original scope may incur additional charges.

3. Booking Process

All bookings are subject to availability and are not confirmed until the Client has accepted a written quotation and any required deposit has been received by the Company. Quotations may be provided following an in person survey, virtual survey or detailed information supplied by the Client about the properties to be serviced and the Goods to be moved.

The Client is responsible for ensuring that all information provided to the Company at the quotation and booking stages is complete and accurate, including property access details, parking conditions, approximate volume of Goods, presence of fragile or high value items, and any special handling requirements.

Once the Client confirms acceptance of the quotation, the Company will issue a booking confirmation. The date and time of the move are only secured when the booking confirmation has been issued and any requested deposit has been paid.

4. Quotations and Pricing

Unless otherwise stated, quotations are valid for 30 days from the date of issue and are based on the information provided by the Client. The Company reserves the right to revise the quotation or charge additional fees if:

The information provided by the Client was incomplete, inaccurate or has materially changed.

Additional Goods are included that were not originally disclosed.

Access is significantly more difficult than advised, including but not limited to stairs, lifts, long carrying distances, restricted parking or narrow access routes.

Services are required outside of normal working hours, including early mornings, late evenings or public holidays, where not already accounted for in the quotation.

Additional labour, vehicles, equipment or time are reasonably required to complete the Services.

All prices are quoted in pounds sterling and are exclusive of any applicable taxes or statutory charges unless expressly stated otherwise.

5. Client Responsibilities

The Client agrees to:

Ensure that suitable parking and access are available at all relevant addresses, and to obtain any necessary permits or authorisations in advance.

Ensure that properties are safe for the Company’s personnel to work in and around, free from health and safety hazards.

Arrange for the disconnection and reconnection of appliances, fixtures and fittings, unless this service is expressly included in the quotation.

Fully prepare Goods for removal if self packing, including secure boxing, sealing and labelling where appropriate.

Be present, or appoint a responsible representative, at the collection and delivery addresses to provide access, instructions and sign any relevant documents.

Ensure that no Goods are left behind or removed in error, and check properties before the Company departs.

6. Payments and Deposits

The Company may require a deposit at the time of booking. The amount and due date of any deposit will be specified in the quotation or booking confirmation. Deposits are applied towards the total price of the Services.

Unless otherwise agreed in writing, the balance of payment is due no later than on the day of the move and before completion of unloading. For some services, the Company may require payment in full in advance. The accepted methods of payment will be stated in the quotation or booking documentation.

If payment is not received when due, the Company may suspend or refuse to commence or continue the Services. The Company also reserves the right to charge interest on overdue amounts at the statutory rate until payment is received in full.

7. Cancellations and Postponements

If the Client wishes to cancel or postpone a booking, the Client must notify the Company as soon as reasonably possible. The following cancellation charges may apply, unless otherwise agreed in writing.

Cancellation more than 14 days before the agreed service date: any deposit may be refunded or credited at the Company’s discretion, after reasonable administration costs.

Cancellation between 7 and 14 days before the agreed service date: the Company may retain part or all of the deposit to cover scheduling and administrative costs.

Cancellation less than 7 days before the agreed service date, or failure to proceed with the Services on the day: the Client may be liable for up to 100 percent of the quoted price.

Reasonable postponements requested by the Client may be accommodated subject to availability, but may incur additional charges and revised pricing if the new date or circumstances differ from the original booking.

8. Access, Parking and Delays

The Client is responsible for ensuring that adequate parking is available for the Company’s vehicles as close as reasonably possible to the access points at both collection and delivery addresses. Any parking charges or penalties incurred as a result of insufficient or restricted parking may be charged to the Client.

If the Services are delayed, extended or cannot be completed due to causes outside the Company’s reasonable control, including but not limited to inadequate access, keys not being available, incomplete property transactions, road closures, severe traffic congestion or adverse weather, the Company may charge for waiting time, additional labour or alternative arrangements.

9. Excluded Goods

Unless specifically agreed in writing and appropriately packed and labelled, the Company will not accept liability for and may refuse to carry:

Money, securities, financial documents or negotiable instruments.

Jewellery, watches, precious metals or stones.

Valuables, antiques, fine art or collections of unusual or special value.

Perishable items, food, plants or animals.

Hazardous, flammable, explosive, corrosive or illegal items, including gas cylinders, fuels, chemicals, paints, aerosols and firearms.

If such items are included without the Company’s knowledge or written consent, they are carried entirely at the Client’s risk and may be removed, disposed of or left behind at the Company’s discretion without compensation.

10. Liability and Limitations

The Company will exercise reasonable skill and care in providing the Services and handling the Client’s Goods. The Company’s liability for loss of or damage to Goods, or for property damage, is subject to the limitations in this clause and any insurance arrangements in place.

The Company will not be liable for:

Loss or damage arising from inherent defects, pre existing damage, natural deterioration, wear and tear, or the fragile nature of items.

Loss or damage to items packed by the Client, unless there is clear evidence of negligence by the Company.

Minor cosmetic damage or marks to floors, walls or fixtures that are reasonably incidental to moving large or heavy items, provided the Company has acted with reasonable care.

Loss or damage arising from circumstances beyond the Company’s reasonable control, including but not limited to fire, flood, storm, road traffic accidents, civil disturbance, acts of government or public authority, or industrial disputes.

Indirect or consequential loss, such as loss of profit, loss of opportunity, loss of enjoyment, or any expenses arising from delay.

Unless otherwise agreed in writing, the Company’s total liability for any claim or series of connected claims arising out of a single booking shall not exceed a fair and reasonable limit linked to the value of the Goods moved under that booking, subject to any applicable insurance coverage and excesses.

The Client should inform the Company in writing, prior to the service date, if any individual item has a high value so that appropriate arrangements and, if necessary, additional cover can be considered.

11. Claims and Notification of Loss or Damage

The Client must inspect Goods and premises as soon as reasonably possible following completion of the Services. Any visible loss or damage that the Client considers to be the responsibility of the Company should be reported to the Company in writing without undue delay, and in any event within 7 days of completion of the Services.

The notification should include a description of the alleged loss or damage and, where possible, photographs and evidence of value. Failure to notify the Company within the specified timeframe may prejudice the Company’s ability to investigate the claim and may reduce or extinguish any liability, except where the law provides otherwise.

12. Waste Handling and Environmental Regulations

Where the Company agrees to remove unwanted items or waste on behalf of the Client, all such services will be carried out in accordance with applicable UK waste and environmental regulations. The Company will only transport waste to authorised facilities and reserves the right to refuse items that cannot legally or safely be removed.

The Client is responsible for clearly identifying items for disposal and for ensuring that no items intended to be kept are mixed with waste. Once waste items have been removed by the Company, they cannot usually be retrieved.

Charges for waste removal are based on the type, volume and weight of the waste material, as well as any statutory fees. Certain items, such as mattresses, electrical equipment, or hazardous materials, may incur additional charges or require specialist handling. The Company will advise the Client of any such charges wherever reasonably possible before carrying out the work.

13. Insurance

The Company maintains insurance cover appropriate for a professional removal business operating within the United Kingdom, including relevant public liability and goods in transit cover. The existence of insurance does not extend or increase the Company’s liability beyond the terms of these conditions, but may provide a means of settlement in the event of valid claims.

The Client is encouraged to arrange their own additional insurance if they consider that the value of their Goods or potential losses arising from delay or damage exceed the standard limits of the Company’s liability.

14. Data Protection and Privacy

The Company collects and processes personal data necessary to provide quotations, manage bookings and deliver Services, such as names, addresses and access details. The Company will handle personal data in accordance with applicable UK data protection laws and will not sell or share personal data with third parties except where necessary to deliver the Services, comply with the law, or with the Client’s consent.

15. Termination

The Company may terminate a contract or suspend Services immediately if the Client materially breaches these Terms and Conditions, fails to pay sums due, provides inaccurate or misleading information, or engages in abusive, threatening or unsafe behaviour towards the Company’s personnel.

On termination, the Client shall remain liable for all charges incurred up to the date of termination, and the Company may retain Goods until payment is received in full, subject to applicable law.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.

17. General Provisions

If any provision of these Terms and Conditions is found by a court or competent authority to be invalid or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy. Any variation of these Terms and Conditions must be agreed in writing by the Company.

These Terms and Conditions, together with any written quotation and booking confirmation, form the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence or understandings.